RSH Web Services
Frequently Asked Questions

A Comprehensive FAQ Guide
For General Business Services

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General Faq

How long has RSH Web Services been in business?

RSH Web Services has been in business under the same ownership since 1997. We are not the largest company, but we're big enough to count on when you need us and small enough that you'll get personalized attention from a dedicated team of experienced web professionals.

Will you still be here a year from now?

Unlike most of the high-flying Internet companies of the 90s, our primary focus has been on service and customer retention, not traffic, ad revenue, taking our company public or selling out to the highest bidder. We have been profitable since the first month we started, with our only debts being salaries, data center leases, and bandwidth usage. We do not borrow money for equipment purchases, ad campaigns, executive salaries, or director perks. Our lean operations have helped us maintain profitability while offering the highest quality service at the lowest possible price.

Do you have a money-back guarantee?

All RSH Web Services hosting accounts come with a 45-day money-back guarantee as standard. If you're not satisfied within the first 45 days, and wish to cancel, please let us know. And we would especially want to know why, so we may make any necessary changes.

Is there a minimum term or contract period?

Not at all. In the unlikely event, you find that our services are not right for you, you can cancel them at any time. Unlike other companies that need those long term contracts to stay in business, we do not. You are free to cancel at any time.

Are your servers monitored?

Our Servers are monitored 24/7/365. In fact, they are checked from multiple locations throughout the world. Should a Server go off-line, our technicians are alerted immediately.

I found content on a website hosted that I find offensive. Can you to remove it?

We are a free speech hosting provider. But that being said, if you believe you have found content that is illegal or against our TOS, please let us know immediately.

What payment methods do you accept?

We accept Master Card, Visa, American Express, Discovery and PayPal.

Will my Website be secure?

If hosting with RSH Web Services, your site will be secure with our Free SSL certificate. SSL provides our customers assurance that their information is securely encrypted. It also provides the site owner with protection.

Are there any hidden costs or set-up fees?

There are no hidden or extra fees associated with any of our Hosting Packages, Domain Names, Web Designing and SEO Services. All Hosing Services are free of any set up fees.

What about Domain Names

If you already have a Domain Name, we will transfer it to us (if you wish). This includes privacy protection and an additional 1-year added onto your current expiration date! If you do not have a Domain Names and if you purchased our web designing or hosting services, we will register it for you for free. And of course, You will retain Full Ownership. Should you decide to move, you can transfer the domain without any hassle or additional fee from us.

Who owns the website?

When you purchase a website from us, you are the owner. Once paid for, the website is yours forever, no matter what! We guarantee it. Need reassurance? No problem! We will zip up your website files and email them to you. Or send it to any location you choose. That way, no matter what, you will always retain ownership of your website at all times.

Do I have to host my website with you if I registered my domain through your website?

Not at all. You own the Domain Name, and thus you can host your website anywhere you choose and still keep your Domain name registration with us.

Do you place advertisements on customer’s websites?

We do not run advertising on your website. You can be sure that what you are paying for is truly yours.

Do you support SSL?

Yes, we do support SSL. With an SSL certificate you can have a secure encrypted website. You can either purchase your own from any SSL provider or use our free SSL certificate. We also have SSL certificates for purchase. For more information on our SSL Certificates.

When should I contact RSH Web Legal and Abuse department?

The Legal department is responsible for processing any complaints received about abuse or violations associated with services provided by RSH Web Services. Examples: domain registration, hosting, Private Email (and others). The Department will communicate the reported abuse or violations to our customers requesting to cease such activity or informing about taking a restrictive action.

I have an abuse related request about my services

If you are an RSH Web Services customer, and wish to submit a request about a service suspended for abuse, a locked account, a locked domain name. Maybe a trademarked domain removal, or a blacklisted IP address (resulting in email delivery failure). Please contact us as soon as possible.

I wish to submit an abuse complaint, How should I do this?

If you wish to submit an abuse complaint, Please read the following articles first: RSH Web Services Terms of Service, Acceptable Use Policy (AUP), Terms of Service, Privacy Policy, Uniform Domain Name Dispute Resolution Policy

We welcome your comments, questions, corrections and additional information relating to this article. Please be aware that off-topic comments will be deleted.
If you need specific help with your account, feel free to contact us anytime
Thank you
RSH Web Services is a leading web hosting provider with the most reliable, secure and fast service at affordable prices. We serve small businesses, large businesses and everything in-between. Our goal is to bring you the best value for your money with all of our website packages