General Faqs
Question

How long has RSH Web Services been in business?

Answer

RSH Web Services has been in business under the same ownership since 1997. We are not the largest company, but we're big enough to count on when you need us and small enough that you'll get personalized attention from a dedicated team of experienced web professionals

Question

Will you still be here a year from now?

Answer

Unlike most of the high flying Internet companies of the 90's, our primary focus has been on service and customer retention, not traffic, ad revenue, taking our company public or selling out to the highest bidder. We have been profitable since the first month we started, with our only debts being salaries, data center leases, and bandwidth usage. We do not borrow money for equipment purchases, ad campaigns, executive salaries, or director perks. Our lean operations have helped us maintain profitability while offering the highest quality service at the lowest possible price.

Question

Do you have a money-back guarantee?

Answer

All RSH Web Services hosting accounts come with a 45 day money-back guarantee as standard. If you're not satisfied within the first 45 days and wish to cancel please let us know. And we would especially want to know why so we may make any necessary changes

Question

Is there a minimum term or contract period?

Answer

Not at all. In the unlikely event, you find that our services are not right for you, you can cancel them at any time. Unlike other companies that need those long term contracts to stay in business, we do not. You are free to cancel at any time

Question

Are your servers monitored?

Answer

Our Servers are monitored 24/7/365. In fact, they are checked from multiple locations throughout the world. Should a Server go off-line, our technicians are alerted immediately

Question

I found content on a website hosted that I find offensive. Can you to remove it?

Answer

We are a free speech hosting provider. But that being said if you believe you have found content that is illegal or against our TOS, please let us know immediately

Question

What payment methods do you accept?

Answer

We accept Master Card, Visa, American Express, Discovery and PayPal

Question

Will my Website be Secure?

Answer

If hosting with RSH Web Services your site will be secure with our Free SSL certificate. SSL provides our customers assurance that their information is securely encrypted. It also provides the site owner with protection

Question

Are there any hidden costs or set-up fees?

Answer

There are no hidden or extra fees associated with any of our Hosting Packages, Domain Names, Web Designing and SEO Services. All Hosing Services are free of any set up fees

Question

What about Domain Names

Answer

If you already have a Domain Name We will transfer it to us (if you wish). This includes privacy protection and an additional 1 year added onto your current expiration date! If you do not have a Domain Name and if you purchased our web designing or hosting services, we will register it for you for free. Otherwise it's only $19.97. And of course You will retain Full Ownership and should you decide to move, you can transfer the domain without any hassle or additional fee from us

Question

Who owns the website?

Answer

When you purchase a website from us, you are the owner. Once paid for, the website is yours forever, no matter what! We guarantee it. Need reassurance? No problem! We will zip up your website files and email them to you. Or for a small fee, we will even mail you a CD with your entire website on it. That way, no matter what, you'll always retain ownership of your website at all times. With this information, there's nothing you lose

Question

Do I have to host my website with you if I registered my domain through your website?

Answer

Not at all. You own the Domain Name and thus you can host your website anywhere you choose and still keep your domain registration with us

Question

Do you place advertisements on customer’s websites?

Answer

We do not run advertising on your website. You can be sure that what you are paying for is truly yours

Question

Do you support SSL?

Answer

Yes we do support SSL. With an SSL certificate you can have a secure encrypted website. You can either purchase your own from any SSL provider or use our free SSL certificate. We also have SSL certificates for purchase. For more information on our SSL Certificates

Question

When should I contact RSH Web Legal and Abuse department?

Answer

The Legal department is responsible for processing any complaints received about abuse or violations associated with services provided by RSH Web Services. Examples: domain registration, hosting, Private Email (and others). The Depatment will communicate the reported abuse or violations to our customers requesting to cease such activity or informing about taking a restrictive action

Question

I have an abuse related request about my services

Answer

If you are a RSH Web Services customer and wish to raise a request about a service suspended for abuse, a locked account, a locked domain name, a trademarked domain removal, or a blacklisted IP address (resulting in email delivery failure) please Contact Us as soon as possible

Question

I wish to submit an abuse complaint, How should I do this?

Answer

If you wish to submit an abuse complaint, Please read the following articles first: RSH Web Services Terms of Service, Acceptable Use Policy (AUP), Terms of Service, Privacy Policy, Uniform Domain Name Dispute Resolution Policy
If your question is not answered to your satisfaction then please Contact RSH Web Services

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