RSH Web Services General FAQ's

Here are listed some Frequently Asked Questions we often receive

Domain faq

General FAQ's

   How long have you been in business?

Our company has been in business under the same ownership since 1997. We are not the largest company, but we're big enough to count on when you need us and small enough that you'll get personalized attention from a dedicated team of experienced web professionals

   Will you still be here a year from now?

Unlike most of the high flying Internet companies of the 90's, our primary focus has been on service and customer retention, not traffic, ad revenue, taking our company public or selling out to the highest bidder. We have been profitable since the first month we started, with our only debts being salaries, data center leases, and bandwidth usage. We do not borrow money for equipment purchases, ad campaigns, executive salaries, or director perks. Our lean operations have helped us maintain profitability while offering the highest quality service at the lowest possible price.

   Do you have a money-back guarantee?

All RSH Web Services hosting accounts come with a 45 day money-back guarantee as standard. If you're not satisfied within the first 45 days and wish to cancel please let us know. And we would especially would want to know why so we may make any necessary changes

   Is there a minimum term or contract period?

Not at all. In the unlikely event, you find that our services are not right for you, you can cancel them at any time. Unlike other companies that need those long term contracts to stay in business, we do not. You are free to cancel at any time

   Are your servers monitored?

Our Servers are monitored 24/7/365. In fact, they are checked from multiple locations throughout the world. Should a Server go off-line, our technicians are alerted immediately

   I found content on a website hosted that I find offensive. Can you to remove it?

We are a free speech hosting provider. But that being said if you believe you have found content that is illegal or against our TOS, please let us know immediately

   What payment methods do you accept?

We accept Master Card, Visa, American Express and PayPal

   Will my Website be Secure?

If hosting with RSH Web Services your site will be secure with our Free SSL certificate. SSL provides our customers assurance that their information is securely encrypted. It also provides the site owner with protection

   Are there any hidden costs or set-up fees?

There are no hidden or extra fees associated with any of our Hosting Packages, Domain Names, Web Designing and SEO Services. All Hosing Services are free of any set up fees

   What about my Domain Name

If you already have a Domain Name We will transfer it to us (if you wish) for $6.99. This includes privacy protection and an additional 1 year added onto your current expiration date! If you do not have a Domain Name and if you purchased our web designing or hosting services, we will register it for you for free. Otherwise it's only $19.97. And of course You will retain Full Ownership and should you decide to move, you can transfer the domain without any hassle or additional fee from us

   Who owns the website?

When you purchase a website from us, you are the owner. Once paid for, the website is yours forever, no matter what! We guarantee it. Need reassurance? No problem! We will zip up your web site files and email them to you. Or for a small fee, we will even mail you a CD with your entire website on it. That way, no matter what, you'll always retain ownership of your website at all times. With this information, there's nothing you lose

   Do I have to host my website with you if I registered my domain through your website?

Not at all. You own the Domain Name and thus you can host your website anywhere you choose and still keep your domain registration with us

   Do you place advertisements on customer’s websites?

We do not run advertising on your website. You can be sure that what you are paying for is truly yours

   Do you support SSL?

Yes we do support SSL. With an SSL certificate you can have a secure encrypted website. You can either purchase your own from any SSL provider or use our free SSL certificate. We also have SSL certificates for purchase. For more information on our SSL Certificates


Have any other questions not answered here?
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