RSH Web Services FAQ

Question:

What is Web Hosting? How does it work?

Answer:

Website Hosting is an Internet service that allows you to have your website files stored in such a way, so they can be viewed by anyone on the WWW. Once you sign up for one of our hosting package, Your website files will be stored on one of our Servers. This is where you can create modify and or upload your web pages at any time, 24-7.

Question:

Can I access my domain address with or without the "WWW"?

Answer:

Yes, you will be able to access the domain address with or without the "WWW" in front of the domain name. Example: http://www.your-name.com or http://your-name.com is acceptable, whichever you prefer.

Question:

Do you offer Internet access?

Answer:

No, you will need local Internet access in order to maintain your website and retrieve email addressed to your site. We have found websites and pages will be displayed faster when not mixed with an Internet Access Service company and Website hosting company.

Question:

What is Website Space?

Answer:

This indicates the amount of disk space that will be available to you on the server to hold your website files.

Question:

What is Data Transfer / Bandwidth?

Answer:

Bandwidth refers to the amount of data that is allowed to be transferred to and from our servers. Our plans are designed to have more than enough bandwidth than a normal website would need so that you do not need to be concerned about running out of bandwidth or overage charges, that other web hosting companies charge. If you are still concerned about the bandwidth limits, consider this, if this page were viewed by 50,000 visitors, it would only use .024 GB of your bandwidth. Rest easy knowing that bandwidth concerns and overage charges are a thing of the past.

Question:

Can I host an on-line store?

Answer:

Yes, we offer CMS based on-line e-commerce solution. Features are a rich set of out-of-the-box on-line shopping cart functionality that allows store owners to set up, run, and maintain their on-line stores with minimum effort. There are many other available open source and paid shopping carts available that are available with our hosting plans.

Question:

Do you support SSL?

Answer:

Yes, we do offer FREE SSL Certificates for all our customers. With our SSL certificate you can have a secure encrypted website. We also have SSL certificates for purchase, For more information on our SSL Certificate visit the article What is SSL? The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web Servers, simply installing a digital certificate turns on their SSL capabilities.

Question:

Do you have CRON support?

Answer:

Yes, CRON is fully supported and manageable through the convenient cPanel interface on any of our hosting accounts.

Question:

How can I upgrade my web hosting plan and how much does it cost?

Answer:

You can always upgrade your shared hosting plan free of charge by sending us an upgrade request email. You would only pay the difference to a larger hosting solution, there is no upgrade charges.

Question:

Do you offer any custom hosting packages?

Answer:

Yes we do. If you are needing services customized to fit your needs, please contact us with the details.

Question:

Can I transfer an existing domain name to your servers?

Answer:

Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting to complete the transfer process. If the contact email on your domain has changed from the time you originally registered it, you will need to fax an authorization to complete the process.

Question:

Will you help to change our DNS information?

Answer:

Yes. We will always help in what ever way we can to help change your DNS information (Domain Name Servers).

Question:

Can you host foreign domain names?

Answer:

Yes, we can host or house any foreign extensions. We do not do the registration of foreign domain names but can provide the name servers, so you can register them yourselves.

Question:

How long does it take before my domain name is active?

Answer:

It usually takes about 24-36 hours before it is active. Note All Internet providers must update their records (DNS tables) to reflect the new site's location, so if you are in Italy it may take longer for your domain to become viewable by the Internet.

Question:

How do I transfer files to my website?

Answer:

There are 2 ways to transfer files to your website, FTP programs, and through the c-Panel with our Website Manager tool. If you are concerned with transferring, please contact us any time.

Will I have unlimited access to update my pages?

Answer:

You have unlimited access 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your website at your leisure.

Question:

How long does it take to set up a new account?

Answer:

New accounts are generally set up within 12-24 hours from the time we receive your order. Once an account is set up, an activation notice will be sent to you via email including your user-ID and password. You can begin uploading files to your new website.

Question:

Can I subdivide my space and resell it?

Answer:

Yes, we do allow you to create subdirectories which you can use to offer friends or clients space as long as it is within our policy guidelines. You can also request additional FTP accounts with limited access to a specific directory for a small additional setup charge.

Question:

Can I have more domains pointing to the same main page as my main domain?

Answer:

Yes, We can "point" other domain names to your existing website with no additional charge to you. You will need to make sure these Domains also use our Name Servers or DNS numbers. This is a great way to expand the marketing of your present business.