The Bug Genie Issue Tracking Hosting
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The Bug Genie is an open-source issue-tracking and project-management application. It provides separate project spaces, dashboards, timelines, roles, release management, roadmaps, and issue records for development and support teams.
The official GitHub repository is archived and read-only. The project description states that The Bug Genie was replaced by Pachno. Softaculous still offers the older 4.3.1 package. Use it for an existing site or recovery work, not as a new production platform.
Archived Software
The Bug Genie repository was archived on April 24, 2024. Softaculous lists version 4.3.1, released March 25, 2019, with an application footprint of about 61 MB. Packagist marks the Composer package abandoned. Historical requirements include PHP 7.1 or 7.2 and Composer for manual installs. The successor project is Pachno. Do not treat current PHP or security maintenance as guaranteed.
The Bug Genie Overview and Features
A Legacy Issue Tracker
The Bug Genie is useful when you already have a 4.x installation or need to recover historical issues and project records.
It is not a suitable choice for a new business-critical tracker. Review the MPL-2.0 license file in the installed package. Keep any required copy isolated while you plan a move to maintained software.
Separate project spaces
Keep issues, teams, and settings in distinct project areas instead of mixing every product in one queue.
Dashboards, timelines, and searches
Use project dashboards, activity timelines, quick links, and saved searches to review work that still needs attention.
Teams, roles, and prefixes
Assign project roles and use project prefixes so issues stay identifiable across a hierarchy of products.
Releases and roadmaps
Relate issues to releases and review automatically generated roadmaps when those modules are enabled in the package.
Issue tracking workflows
Record bugs and project issues, then move them through the statuses available in the installed 4.3.1 release.
Compact PHP application
The Softaculous package is about 61 MB. Storage still grows with attachments, comments, and retained backups.
Choose a The Bug Genie Hosting Plan
Choose a plan by expected users, issue volume, attachments, notification email, database growth, and backup storage. A small private tracker can start modestly. An existing company archive with files and long issue history needs more capacity and room for restore copies.
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For Unlimited ScaleRenews at $15.99/mo
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- Malware Scan - Included
- WordPress - Included
- cPanel Softaculous - Included
- SSL Certificates - Included
- Unlimited Email Accounts
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- Unlimited Sub Domains
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What You Can Manage With The Bug Genie
Existing issue archives
Keep a current 4.3.1 site online long enough to export issues, releases, and project records.
Low-risk internal review
Review historical bugs and roadmaps in a private copy after PHP compatibility has been tested.
Project spaces and team roles
Inspect how older projects, prefixes, and roles were structured before mapping them to another tracker.
Staging before migration
Restore a backup privately, confirm the data, and plan a move to maintained issue-tracking software.
Install The Bug Genie Through cPanel
RSH Web Services offers The Bug Genie installation through Softaculous in cPanel. Use this method first when you need the packaged 4.3.1 release, its database, and administrator account. RSH Web Services can help with installation.
For manual installation, use a trusted 4.3.1 package, install Composer dependencies as documented for that release, create restricted database credentials, and follow the bundled installer. Isolate the site from sensitive systems and test login, projects, and issues before importing data.
Hosting Requirements
Historical requirements include PHP 7.1 or 7.2, URL rewriting, MySQL or PostgreSQL, and extensions such as PDO, cURL, GD, JSON, Mbstring, XML, and Zip. Composer is required for manual setup. Confirm the exact stack from the 4.3.1 package. Do not assume current PHP 8 compatibility.
Migrating or Upgrading The Bug Genie
Begin with cPanel backups of all application files, attachments, and configuration plus a full database export. For a Softaculous-managed installation, use only the backup, clone, restore, or upgrade controls shown for The Bug Genie before manual work.
There is no actively maintained official The Bug Genie upgrade line. The archived project points to Pachno as the replacement, which is a separate product. Move matching files and database together, then test projects, issues, roles, releases, roadmaps, users, and attachments. Softaculous does not convert another tracker into The Bug Genie or into Pachno.
Security and Access Control
Treat The Bug Genie 4.3.1 as archived software. Restrict access, use unique credentials, apply least-privilege database permissions, and control uploads. Review project roles and remove unused accounts. Hosting firewall, malware scanning, and DDoS protection cannot patch archived application code. Do not store confidential production issues in it unless qualified staff have reviewed the release.
The Bug Genie Backups and Recovery
Back up the database and every application file, including configuration, attachments, modules, and local changes. Keep several dated restore points and one off-account copy with cPanel backups. Restore privately and verify projects, issues, users, roles, releases, and files before relying on the copy. Preserve an untouched archive if you still need to extract historical records.
All The Bug Genie Plans Include
DDoS Security Monitoring
A Distributed Denial of Service attack disrupts the operations of a website, server, or network by flooding it with unwanted Internet traffic.
WordPress Easy Install
With cPanel users can install configure, secure, update, and manage WordPress through the WP Toolkit interface.
Secure Email
Access your email program or the online Webmail interface using Secure SSL certification (HTTPS) protocol.
cPanel
With over 80 features to manage all aspects of your hosting account, website, email and domains.
Softaculous App Installer
A time and hassle-saving, automatic script installer with over 380+ scripts, and 1115 PHP classes classes like WordPress
Website Transfers
Free cPanel or WordPress website transfers with no down time, other types of migrations also available.
Spam Assassin
A program used to detect unsolicited, unwanted and virus-infected emails and stop or reject the spam messages.
FTP Access
FTP is a program that allows you to transfer files from your computer to your website.
Site Backups
Backups can be configure with the Backup Wizard in cPanel or right within WordPress.
Free SSL Certificates
Provide secure, encrypted communications between a website and an Internet, RSH Web provides free SSL certs.
The Bug Genie and Hosting Resources
See also project management hosting scripts, what Softaculous is, what cPanel is, PHP, and MySQL.
Related Hosting Apps, Programs, and Scripts for all Hosting Accounts
Frequently Asked Questions
Is The Bug Genie still maintained?
No. The official GitHub repository is archived and read-only. The project page says The Bug Genie was replaced by Pachno. Softaculous still installs the 4.3.1 package from 2019. Keep any required copy isolated for recovery or export, then move new work to maintained software.
Is The Bug Genie suitable for a new production workspace?
No. Archived code and older PHP requirements make it a poor choice for a new business-critical tracker. It may still help with an existing installation, data review, or a controlled migration. Do not place new customer or security-sensitive issue data in it without a qualified review.
What is the difference between The Bug Genie and Pachno?
Pachno is the named successor to The Bug Genie. They are not the same Softaculous package. Installing or updating The Bug Genie through Softaculous does not convert the site into Pachno. If you need the successor product, treat that as a separate installation and migration project.
Can The Bug Genie run on a private subdomain?
Yes. Install it on a staff subdomain, require HTTPS, and add hosting access controls. A private hostname does not secure archived code. Keep the site isolated, back it up, and avoid public exposure while you decide whether to export the data.
How much hosting storage does The Bug Genie need?
Softaculous lists about 61 MB for the package. Storage grows with attachments, comments, exports, logs, and retained backups. A small archive can start modestly. Choose extra space if you are keeping restore copies during a migration.
What should I test before adding real issues?
Create a staging copy and test login, project spaces, roles, issue creation, dashboards, timelines, releases, and attachments. Confirm the PHP version can run the 4.3.1 package. Restore a backup to a separate location before importing any tracker you cannot afford to lose.
Does The Bug Genie work on current PHP 8 hosting?
Do not assume that. Packagist lists PHP 7.1 or 7.2 for the 4.3.1 package. Create a test install first. If it cannot run on the available PHP version, keep the data isolated and plan a move to a tracker that supports a current PHP branch.
How do I recover The Bug Genie after a failed change?
Stop further edits and preserve the current files and database. Restore a matching backup to a private location, then test projects, issues, users, roles, releases, and files. Do not mix files and database exports from different times. Document the failure before another change.
What should I use instead for new issue tracking?
Export any required Bug Genie records, then evaluate a currently maintained tracker such as MantisBT if you need self-hosted issue management. Compare workflows, PHP requirements, and backup procedures before cutover, and keep an archival Bug Genie backup until the new system is verified.
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