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A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Knowledge Base
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Holiday/Vacation management
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
45 Day Money Back Guarantee
Malware Scan - Included
WordPress - Included
cPanel & Softaculous - Included
SSL Certificates - Included
5 Email Accounts
5 Parked Domains
5 Sub Domains
1 Website
45 Day Money Back Guarantee
Malware Scan - Included
WordPress - Included
cPanel & Softaculous - Included
SSL Certificates - Included
25 Email Accounts
25 Parked Domains
25 Sub Domains
5 Websites
45 Day Money Back Guarantee
Malware Scan - Included
WordPress - Included
cPanel & Softaculous - Included
SSL Certificates - Included
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Unlimited Websites
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business
Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
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Are your Hosting Services SEO friendly?
Search Engine Optimization (SEO) is a widely used marketing tool for most all web sites today. Web hosting can impact its effectiveness. RSH Web Hosting provides SSD Servers to increase the speed and responsiveness of your website, which will factor into your SEO ranking
Do I Need An SSL Certificate For My Website?
No, but you should. In July of 2018 Google Chrome started marking websites as “Not Secure” if it is not protected with an SSL certificate. It is all a part of making the Internet more secure. However it is most important if you collect data or accept payments. Also Google ranks websites with SSL certificates higher in the search results. We include free SSL with all hosting accounts
What is Website Space?
This generally refers to the amount of space on a web server that is allocated to website owners by the web hosting company. The physical space that will be available to you for your website account which stores your html or text files, images, scripts, databases, emails and other files and will make them available for any one to view on the Internet
Can I use my Domain for my Email address?
Yes, this is one of the advantages of owning a Domain. Your email address will look professional using your domain name as compared to using a free email account such as yahoo or gmail for your official business correspondences
Start your customer support website with affordable hosting, including free SSL, free domains, and a one-click help desk setup. Secure, reliable, and ready to grow your support team