Support Incident Tracker Hosting Services
Customer Support and Help Desk Solutions
With ConfigServer Security, DDoS and Firewall Protection
A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Knowledge Base
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Holiday/Vacation management
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Parked Domains
5 Sub Domains
1 Website
25 Email Accounts
25 Parked Domains
25 Sub Domains
5 Websites
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Unlimited Websites
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business
Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
Do I have to host my website with you if I registered my domain through your website?
Not at all. You own the Domain Name. You can host your website anywhere you choose and still keep your domain registration with us.
Why do we not see you listed on those "Best Website Hosting Review" sites?
Believe it or not, these are all paid Affiliate websites. Not legitimate review sites at all. They manipulated ranking and reviews to get the best payout they can when someone signs up though one of their Sites. Read more about this here.
Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "WWW" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer.
How long has RSH Web Services been in business?
RSH Web Services has been in business under the same ownership since 1997. We are not the largest company, but we are big enough to count on when you need us and small enough that you will get personalized attention from a dedicated team of experienced web professionals.
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