A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Parked Domains
5 Sub Domains
25 Email Accounts
25 Parked Domains
25 Sub Domains
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer
Do you offer any custom hosting packages?
Yes we do. If you are needing services customized to fit your needs please contact us with the details
Can you host foreign domain names?
Yes, we can host or house any foreign extensions. We do not register foreign domain names but can provide the name servers so you can register them yourselves
How does Website Hosting work?
After you sign up for a website package, RSH Web stores your site or web pages on one of our Web Servers and "points" your Domain Name to that space. Your Domain Name is the address that allows people to find and view your website. By purchasing a hosting package you are basically renting space on one of our Web Servers which allows your website to be seen and accessed from anywhere
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