Support Incident Tracker
Customer Support and Help Desk Solutions
With ConfigServer Security, DDoS and Firewall Protection
A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Knowledge Base
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Holiday/Vacation management
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Parked Domains
5 Sub Domains
1 Website
25 Email Accounts
25 Parked Domains
25 Sub Domains
5 Websites
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Unlimited Websites
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business
RSH Web offers free SSL certs (HTTPS) with each hosting account. ConfigServer firewall security and DDoS to help stop website vulnerabilities
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer
I dont have a Domain yet, Can you help?
Choose a Domain Name for your website that looks as great as your work. It is vital that you make the domain name for your business something that is not too complicated, that represents your brand well, and that will help your audience to remember you. Its all about making a strong first impression. With over 100 domain extensions we are sure you will find one that works
Do you have CRON support?
Yes, CRON is fully supported and manageable through the cPanel interface Use the Cron Jobs interface to automate certain commands or scripts on your site to run at a specific time
Which FTP client or software do you recommend?
We recommend using WinSCP, Commander One for Mac, SmartFTP, CuteFTP. For further reading see FTP Clients
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