Support Incident Tracker

Support Incident Tracker Hosting Services

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Domain Name - Free

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

$2.99/month First 6 Months

Then $5.97 /mo

For Life!
No long term contract

Order Now

Most Popular
Pro Business

Unlimited SSD Storage

Domain Name - Free

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

$2.99/month First 6 Months

Then $9.97 /mo

For Life!
No long term contract

Order Now

Pro Ultimate

Unlimited SSD Storage

Domain Name - Free

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

$2.99/month First 6 Months

Then $16.97 /mo

For Life!
No long term contract

Order Now

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business

Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..

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Frequently Asked Questions (FAQ's)

Is website speed really critical?
Just a 1-second page load delay has shown to impact your bounce rate, SEO rankings, and even your conversion rate. Our SSD hosting packages are affordable and cost-effective solutions for those who want the benefits of superfast SSD drives. And are up to 20X faster than the "Standard" hosting platforms.

Do you have CRON support?
Yes, CRON is fully supported and manageable through the cPanel interface. Use the Cron Jobs interface to automate certain commands or scripts on your site to run at a specific time.

What can I use to create my Website?
You can create a website in a variety of ways depending on your level of skills. From hand coding to using a website builder app such as WordPress. Let RSH Web Services design and build a website for you. Our Website plans give you access to programs that can be used to build and customize your website, such as Content Management System (CMS) applications.

What can I use to create my Website?
You can create a website in a variety of ways depending on your level of skills. From hand coding to using a website builder app such as WordPress. Let RSH Web Services design and build a website for you. Our Website plans give you access to programs that can be used to build and customize your website, such as Content Management System (CMS) applications.

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