A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Parked Domains
5 Sub Domains
25 Email Accounts
25 Parked Domains
25 Sub Domains
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business
•See specifications, read reviews and much more on every App available via Softaculous Demo
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