Support Incident Tracker

Support Incident Tracker

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

5 Email Accounts

5 Sub Domains

1 Website

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$ 4.97 /mo

For Life!
No long term contract

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Most Popular
Pro Business

Unlimited SSD Storage

25 Email Accounts

Unlimited Sub Domains

5 Websites

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$ 7.97 /mo

For Life!
No long term contract

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Pro Ultimate

Unlimited SSD Storage

Unlimited Email Accounts

Unlimited Sub Domains

10 Websites

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$ 12.97 /mo

For Life!
No long term contract

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Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business

RSH Web offers free SSL certs (HTTPS) with each hosting account. ConfigServer firewall security and DDoS to help stop website vulnerabilities

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Frequently Asked Questions (FAQ's)

How secure is RSH Web Services Hosting?

An average of 30,000 sites are hacked each day globally. Our security measures help prevent this and protect your website and investment. RSH Web Services offers DDOS protection (brute force defense), free and paid SSL certificates, ConfigServer Security and Firewall and a number of other security features. All at NO additional charge to you

How do I transfer my Website to your Servers?

If you have built your Website with a HTML editor, like Dreamweaver, NotePad++ or Microsoft Expression, You would upload your website files via a FTP (File Transfer Protocol) program. We have a built in File Manager that you can access with our cPanel. However, if your files are larger than 20 MB, we recommend using FTP programs, such as WinSCP, FileZilla or Core FTP

Is website speed really important?

Just a 1 second page load delay has shown to impact your bounce rate, SEO rankings, and even your conversion rate! Our SSD hosting packages are affordable and cost effective solutions for those who want the benefits of super fast SSD drives. And are up to 20X faster than the "Standard" hosting platforms

How long does it take before my domain name is active?

In some instances it is immediate. But it usually takes about 12-24 hours before it is active. Note: All ISPs must update their records (DNS tables) to reflect the new Domain Name

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