Support Incident Tracker

Support Incident Tracker Hosting Services

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Domain Name - Free

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

Lock in this price now

$ 4.97 /mo

For Life!
No long term contract

Order Now

Most Popular
Pro Business

Unlimited SSD Storage

Domain Name - Free

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

Lock in this price now

$ 8.97 /mo

For Life!
No long term contract

Order Now

Pro Ultimate

Unlimited SSD Storage

Domain Name - Free

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

Lock in this price now

$ 15.97 /mo

For Life!
No long term contract

Order Now

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business

Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..

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Frequently Asked Questions (FAQ's)

Do I have to host my website with you if I registered my domain through your website?
Not at all. You own the Domain Name. You can host your website anywhere you choose and still keep your domain registration with us.

Why do we not see you listed on those "Best Website Hosting Review" sites?
Believe it or not, these are all paid Affiliate websites. Not legitimate review sites at all. They manipulated ranking and reviews to get the best payout they can when someone signs up though one of their Sites. Read more about this here.

Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "WWW" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer.

How long has RSH Web Services been in business?
RSH Web Services has been in business under the same ownership since 1997. We are not the largest company, but we are big enough to count on when you need us and small enough that you will get personalized attention from a dedicated team of experienced web professionals.

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