A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Sub Domains
25 Email Accounts
Unlimited Sub Domains
Unlimited Email Accounts
Unlimited Sub Domains
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
How secure is RSH Web Services Hosting?
An average of 30,000 sites are hacked each day globally. Our security measures help prevent this and protect your website and investment. RSH Web Services offers DDOS protection (brute force defense), free and paid SSL certificates, ConfigServer Security and Firewall and a number of other security features. All at NO additional charge to you
How do I transfer my Website to your Servers?
If you have built your Website with a HTML editor, like Dreamweaver, NotePad++ or Microsoft Expression, You would upload your website files via a FTP (File Transfer Protocol) program. We have a built in File Manager that you can access with our cPanel. However, if your files are larger than 20 MB, we recommend using FTP programs, such as WinSCP, FileZilla or Core FTP
Is website speed really important?
Just a 1 second page load delay has shown to impact your bounce rate, SEO rankings, and even your conversion rate! Our SSD hosting packages are affordable and cost effective solutions for those who want the benefits of super fast SSD drives. And are up to 20X faster than the "Standard" hosting platforms
How long does it take before my domain name is active?
In some instances it is immediate. But it usually takes about 12-24 hours before it is active. Note: All ISPs must update their records (DNS tables) to reflect the new Domain Name
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