Support Incident Tracker

Support Incident Tracker Hosting Services

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Domain Name $6.99/yr

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

Lock in this price now

$ 4.97 /mo

For Life!
No long term contract

Order Now

Most Popular
Pro Business

Unlimited SSD Storage

Domain Name - Free

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

Lock in this price now

$ 7.97 /mo

For Life!
No long term contract

Order Now

Pro Ultimate

Unlimited SSD Storage

Domain Name - Free

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

Lock in this price now

$ 12.97 /mo

For Life!
No long term contract

Order Now

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business

RSH Web offers free SSL certs (HTTPS) with each hosting account. ConfigServer firewall security and DDoS to help stop website vulnerabilities

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Frequently Asked Questions (FAQ's)

Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer

Do you offer any custom hosting packages?
Yes we do. If you are needing services customized to fit your needs please contact us with the details

Can you host foreign domain names?
Yes, we can host or house any foreign extensions. We do not register foreign domain names but can provide the name servers so you can register them yourselves

How does Website Hosting work?
After you sign up for a website package, RSH Web stores your site or web pages on one of our Web Servers and "points" your Domain Name to that space. Your Domain Name is the address that allows people to find and view your website. By purchasing a hosting package you are basically renting space on one of our Web Servers which allows your website to be seen and accessed from anywhere

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