Incident Tracker Hosting
Free Domains, SSL and SSD Storage

Customer Support and Help Desk Solutions

With ConfigServer Security, DDoS and Firewall Protection

Starting At $2.99
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Honest Reviews 5.0 out of 5 stars on Google

Support Incident Tracker Hosting Services

Domain Names free with all Hosting accounts

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

Save 70% -

Order Now

Most Popular
Pro Business

50 GB SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

Save 70% -

Order Now

Pro Ultimate

Unlimited SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

Save 70% -

Order Now

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business

Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..

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Support Incident Tracker Hosting FAQs

I have a domain from GoDaddy or another company. Can I use it with your Hosting?
Yes you can use your domain from any other company with our hosting services. All you would need to do is change your Nameservers of your domain to ours - ns1.rshweb.biz and ns2.rshweb.biz. You can find more instructions here

How long does it take before my domain name is active?
In some instances it is immediate. But it usually takes about 12-24 hours before it is active. Note: All ISPs must update their records (DNS tables) to reflect the new Domain Name

How hard is it to Transfer my website?
Undecided and maybe worried about moving your website?. Nervous about doing the actual site migration by yourself? In most all cases we can move your site for free. Contact us to see if it is possible to transfer your site for you

Do you offer SSL Certs?
Yes free SSL Certificates for all our customers. Having a secure encrypted website is mandatory today. We also have different types of SSL Certificates you may purchase, For more information on our SSL Certificates visit our page SSL Certs

Affordable hosting for customer support websites with free SSL, free domains, and customizable help desk software. Enjoy the flexibility to manage support tasks efficiently

45 Day Guarantee with all hosting plans