Incident Tracker Hosting
Free Domains, SSL and SSD Storage

Customer Support and Help Desk Solutions

With ConfigServer Security, DDoS and Firewall Protection

Starting At $2.99
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Support Incident Tracker Hosting Services

Domain Names free with all Hosting accounts

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

Save 43% -

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Most Popular
Pro Business

50 GB SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

Save 49% -

Sign Up Today

Pro Ultimate

Unlimited SSD Storage

Free Domain Names

Unmetered Bandwidth

Secure Payment Options

AI Website Builder

360 Website Monitoring

Malware Scan - Included

WordPress - Included

cPanel & Softaculous - Included

SSL Certificates - Included

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

Save 40% -

Sign Up Today

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business

Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..

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Support Incident Tracker Hosting FAQs

Is website speed really important?
Just a 1 second page load delay has shown to impact your bounce rate, SEO rankings, and even your conversion rate. Our SSD hosting packages are affordable and cost effective solutions for those who want the benefits of super fast SSD drives. And are up to 20X faster than the "Standard" hosting platforms

Can you host foreign domain names?
Yes, we can host or house almost any foreign domain name extension. We do not register foreign domain names but can provide the name servers so you can register the foreign domain yourself

What is a Subdomain?
It is a separate domain using your main domain and a prefix name. A subdomain is created as a folder under your root directory with its own unique content and URL. It works the same as your Domain Name. An example of a subdomain is "mail.rshweb.com". The prefix name "mail" is a subdomain of the main domain "rshweb.com". Subdomains can be anything you choose

What Control Panels do you provide?
We provide cPanel as the standard control interfacefor your website with all hosting packages. With over 80 different features it is one of the most powerful but easy to use. With just a few clicks you can add email accounts, MySQL Databases, Addon Domains and many more

Host your customer support website affordably with free SSL, free domains, and unlimited email accounts. Get robust security and management tools to enhance customer service

45 Day Guarantee with all hosting plans