Support Incident Tracker Hosting Services
Customer Support and Help Desk Solutions
With ConfigServer Security, DDoS and Firewall Protection
A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Knowledge Base
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Holiday/Vacation management
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
5 Email Accounts
5 Parked Domains
5 Sub Domains
1 Website
25 Email Accounts
25 Parked Domains
25 Sub Domains
5 Websites
Unlimited Email Accounts
Unlimited Parked Domains
Unlimited Sub Domains
Unlimited Websites
Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business
Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..
•See specifications, read reviews and much more on every App available via Softaculous Demo
•Try the industry's leading and easiest to use website control panel cPanel Demo
Is website speed really critical?
Just a 1-second page load delay has shown to impact your bounce rate, SEO rankings, and even your conversion rate. Our SSD hosting packages are affordable and cost-effective solutions for those who want the benefits of superfast SSD drives. And are up to 20X faster than the "Standard" hosting platforms.
Do you have CRON support?
Yes, CRON is fully supported and manageable through the cPanel interface. Use the Cron Jobs interface to automate certain commands or scripts on your site to run at a specific time.
What can I use to create my Website?
You can create a website in a variety of ways depending on your level of skills. From hand coding to using a website builder app such as WordPress. Let RSH Web Services design and build a website for you. Our Website plans give you access to programs that can be used to build and customize your website, such as Content Management System (CMS) applications.
What can I use to create my Website?
You can create a website in a variety of ways depending on your level of skills. From hand coding to using a website builder app such as WordPress. Let RSH Web Services design and build a website for you. Our Website plans give you access to programs that can be used to build and customize your website, such as Content Management System (CMS) applications.
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