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A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly
•Fast search facility, including full text searching
•Knowledge Base
•Configurable service levels
•Incidents can be assigned Low, Medium, High or Critical priority
•Separate incident queues for each user
•Incidents can be shared
•Send and receive emails within Incidents
•Customer Address Database
•Holiday/Vacation management
•Engineer status (e.g. In office/out of office)
•Fully configurable support entitlements
•Choice of themes
Pro Personal
For portfolios & blogsPro Business
Growing teams & shopsPro Ultimate
For Unlimited ScaleSetting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be easier. And you will receive a notification when a new Support Incident Tracker version is available, so you always have the latest and the most secure version available... Also see Customer Support and Help Desk Software For your Business
Offering the latest technologies and enhanced performance with NGINX, HTTP/2, PHP and free CDN. Free SSL Secure certificates. Firewall Security and DDoS to help stop website vulnerabilities. High-speed SSD performance hosting is also included..
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Is .com Domain still the best Domain?
Even with all the new domain extensions .com seems to remain the most popular for domain names. It carries a high-degree of trust and legitimacy that is hard to achieve with other domain name extensions
What can I use to Create my Website?
You can create a website in a variety of ways depending on your level of skills. From hand coding, (How we coded our website) to using a website builder app such as WordPress. Our Website plans give you access to programs that can be used to build and customize your website such as Content Management System (CMS)
Can I access my domain address with or without the "WWW"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: http://www.rshweb.com or http://rshweb.com is acceptable, whichever you prefer
Is RSH Web Hosting Developer Friendly
Since our launch in 1997, RSH Web Services has a strong focus on providing the latest and best versions of the most popular development software. A short list of the development software available includes: PHP MySQL HTML-XHTML Java PostgreSQL Python ERL Apache Node.js CSS FTP/SFTP cPanel Softaculous and Free SSL. Coding or Script Libraries are also available
Affordable hosting with free SSL certificates, free domains, and premium performance. Host your customer support site with unparalleled speed, security, and reliability