Support Incident Tracker

Support Incident Tracker Hosting Services

A support ticket and help desk system that includes incident sharing, incident assigning, SLAs, knowledge base, customer address database, tasks list and dashboard features. Incidents can be shared between team and engineers, can be sent to engineers directly to ensure that no incident is being ignored and can be assigned with high, low and medium priority. It is easy to manage incidents and users can receive and send emails within incidents. Users can keep log of engineer actions and customer communication with each incident to make sure all the incidents are being handled properly

Support Incident Tracker

Support Incident Tracker Features

Fast search facility, including full text searching
Knowledge Base
Configurable service levels
Incidents can be assigned Low, Medium, High or Critical priority
Separate incident queues for each user
Incidents can be shared
Send and receive emails within Incidents
Customer Address Database
Holiday/Vacation management
Engineer status (e.g. In office/out of office)
Fully configurable support entitlements
Choice of themes

Pro Personal

25 GB SSD Storage

Domain Name - Free

5 Email Accounts

5 Parked Domains

5 Sub Domains

1 Website

Lock in this price now

$ 4.97 /mo

For Life!
No long term contract

Order Now

Most Popular
Pro Business

Unlimited SSD Storage

Domain Name - Free

25 Email Accounts

25 Parked Domains

25 Sub Domains

5 Websites

Lock in this price now

$ 7.97 /mo

For Life!
No long term contract

Order Now

Pro Ultimate

Unlimited SSD Storage

Domain Name - Free

Unlimited Email Accounts

Unlimited Parked Domains

Unlimited Sub Domains

Unlimited Websites

Lock in this price now

$ 12.97 /mo

For Life!
No long term contract

Order Now

Setting up your Support Incident Tracker Customer Support site through Softaculous and cPanel could not be more easier. And you will receive a notification when a new Support Incident Tracker version is available so you always have the latest and the most secure version available. Also see Customer Support and Help Desk Software For your Business

RSH Web offers free SSL certs (HTTPS) with each hosting account. ConfigServer firewall security and DDoS to help stop website vulnerabilities

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Frequently Asked Questions (FAQ's)

Can your hosting services be SEO friendly?
Search Engine Optimization (SEO) is a widely used marketing tool for most all web sites today, web hosting can impact its effectiveness. RSH Web Hosting provides SSD Servers to increase the speed and responsiveness of your website, which will factor into your SEO ranking

What is Website Space?
This generally refers to the amount of space on a web server that is allocated to website owners by the web hosting company. The physical space that will be available to you for your website account which stores your html or text files, images, scripts, databases, emails and other files and will make them available for any one to view on the Internet

Do I Need An SSL Certificate For My Website?
No, but you should. In July of 2018 Google Chrome started marking websites as “Not Secure” if it is not protected with an SSL certificate. It is all a part of making the Internet more secure. However it is most important if you collect data or accept payments. Also Google ranks websites with SSL certificates higher in the search results. We include free SSL with all hosting accounts

Do I have to host my website with you if I registered my domain through your website?
Not at all. You own the Domain Name. You can host your website anywhere you choose and still keep your domain registration with us

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