Using the User Manager with cPanel

cPanel Tutorials and How To Guides

Manage, tweak, and increase the security and performance

Variety of options for user accounts

Updated: October 27, 2023
By: RSH Web Editorial Staff

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cPanel Version 114.0.8  -  Theme Version Jupiter

cPanel Tutorials User Manager

cPanel - Preferences - User Manager

User Manager
This cPanel feature supports a variety of options to manage service settings for e-mail, changing security credentials, subaccounts, FTP and Web Disk from one convenient interface.

Important: This interface does not allow you to create new cPanel accounts. Hosting providers and system administrators can create new cPanel accounts


Link accounts

If any email, FTP, or Web Disk accounts use the same username, the User Manager interface allows you to merge those accounts into a Subaccount.

The User Manager interface groups any service accounts that you could merge.

To merge the accounts, click Link.

To remove this action for those accounts, click Dismiss.

Add a Subaccount

Note: Subaccounts can only access FTP, Web Disk, and Webmail. Subaccounts cannot log in to or access cPanel.

To add a Subaccount, perform the following steps:

Click Add User.

Enter the user’s name in the Full Name text box.

Enter the username in the Username text box.

If you manage more than one domain, select the appropriate domain from the Domain menu.

Enter a contact email address for the user.

Important: You must enter the contact email address to allow Subaccount users to use the Reset Password feature or to allow the user to set their own password.
If you do not specify a contact email address, the system will generate a fake email address when a user attempts to reset their password.
This action helps protect users’ credentials on an account. This email address appears as a hint in the Contact Email Address text box on the cPanel Login interface.

Select the method to use to set the Subaccount password:

To send an email to the user to set their own password, select The user will set the account password.

Note: The system evaluates the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
Click Password Generator to generate a strong password.

Select the Subaccount’s services. For more information, read the Services section below.

Note: If the Subaccount’s username matches the username of another account, the interface will prompt you to link or dismiss the account.

To link the account and Subaccount, click Link.

If you do not wish to link the account and Subaccount, click Dismiss.

Click Create, or click Create and Add Another User to add another account.



Email allows you to enable the Subaccount’s email address.

Quota - The amount of hard drive space the Subaccount may use to store email.


FTP allows you to manage your website’s files.

Note: The interface only displays the FTP menu if your hosting provider has enabled FTP services on your server.

You can configure the following FTP settings:

Quota - The amount of hard drive space the Subaccount user may use in their specified home directory.

If your server uses the ProFTPD FTP server, you cannot use quotas. Additionally, the User Manager interface will not display the Quota setting.

Home Directory - The Subaccount’s FTP home directory.

Note: This directory is the new FTP account’s top level of directory access. For example, if you enter example in the Home Directory text box, the FTP account can access the /home/user/example directory, where user represents the cPanel account username, and all of its subdirectories.
The system automatically populates this text box with public_html/domain.tld/account, where account represents the username that you entered in the Login text box and domain.tld represents the domain that you selected from the Domain menu.

Web Disk

The Web Disk utility allows you to manage and manipulate files on your server in multiple types of interfaces (for example, your computer, mobile device, or certain types of software).

You can configure the following Web Disk settings:

Home Directory - The Subaccount’s Web Disk home directory.

Permissions - The Subaccount’s home directory permissions. You can select either of the following permissions:

Read-Write - The Subaccount can read and write files inside the directory.

Read-Only - The Subaccount can only read files inside the directory.

Authentication - Whether to enable Digest Authentication. You must enable Digest Authentication if you use Windows® Vista, Windows® 7, Windows® 8, or Windows® 10, and you access Web Disk over a clear text, unencrypted connection. You do not need to enable Digest Authentication if you meet the following conditions:

The domain has an SSL certificate that a recognized certificate authority signed.

You can connect to Web Disk with SSL over port 2078.

Logging in

After you create a Subaccount, you can use several methods to access it:

To log in to Webmail and access your email Subaccount, navigate to, where represents your domain name or server IP address. Then, enter the Subaccount username and password.

To use FTP features, log in via an FTP client.

To use Web Disk, connect through your local computer’s operating system or via a third-party client.

Edit a Subaccount

To edit a Subaccount, click Edit. You can update the following Subaccount settings:

Full name - The Subaccount’s user’s first and last name.

Contact Email Address - An alternate email address for the Subaccount’s user.

Security Information - The Subaccount’s password.

Email, FTP, and Web Disk - The Subaccount’s access to email, FTP, and Web Disk services, respectively.

Delete a Subaccount

To delete a Subaccount, click Delete. Then, confirm that you wish to delete the account.

Warning: If you delete a Subaccount, the system will remove all of the Subaccount’s services.

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