Using the Custom Error Page Interface in cPanel

cPanel - Advanced - Error Pages

Error pages let visitors know when something’s gone wrong on your site. Each issue has its own code such as a 404 for a missing page or a 401 for unauthorized access.

Apache provides basic error pages by default, but you can create custom ones for any 4xx or 5xx HTTP status code to better match your site's style and messaging.

Adding Custom Error Pages

To customize an error page, perform the following steps:

1) Log into cPanel

2) Click on

Advanced >> Error Pages

• If this account manages more than one domain, select the domain for which you wish to edit an error page from the Managing: menu

3) Click the error status code for which you wish to edit its error page.

• If you do not see the desired error status code in that list, click the Show All HTTP Error Status Codes tab. Then, click on the desired error status code

4) Enter a message in the text box.

• To display information on the error page about the visitor who accessed your site, click the appropriate buttons for the information that you wish to display

5) Enter additional HTML code to further customize your error pages.

6) Click Save.

Additional Tags

The following tags can be added to your error pages

Referring URL: Displays the URL of the website the visitor was previously viewing

Visitor's IP Address: Displays the IP address of the visitor viewing the error page

Requested URL: Displays the intended URL the visitor is trying to view

Server name: Displays the website's server name

Visitor's browser: Displays the visitor's browser type such as IE, FireFox, Netscape, etc

Redirect Status Code: This displays the type of code in the 300-307 range

Choose the desired tags and press the Save button. Your Error Page is ready

Once you create the page
Make sure your .htaccess file is in the /public_html directory, and contains one of the lines below

You may have to create your own ".htaccess" file

For custom 404 error page: ErrorDocument 404 /404.shtml

For custom 500 error page: ErrorDocument 500 /500.shtml

Most Common Error Types

Error Pages can consists of the following five types of Errors:

400 - Bad Request

401 - Authorization Required

403 - Forbidden

404 - Wrong Page

500 - Internal Server Error

For a complete List of HTTP status codes

RSH Web Services 404 Page

A list of some nice 404 - Not Found Pages

Discover our WHMCS cPanel Knowledgebase add-on module

YouTube Video - Error Pages

Watch our video about cPanel Hosting Services on YouTube